Got any questions that are not answered on this page? Then please send an email to info@moods.ch and we will try to provide a personalized answer as quickly as possible.
Ticketing
Where/how can I buy tickets?
Tickets can be purchased through our ticketing partner Smeetz, via www.moods.ch. Just click on the concert or party of your choice, click "Buy ticket" (on the right hand side) and select your desired ticket category.
I did not receive a ticket after purchase / I lost my ticket
Write an email to info@moods.ch stating your name, the desired concert and the email address you used for buying the ticket. We will send you another ticket.
Is there a seated ticket category?
No. Moods charges the same price for all tickets. There is no guaranteed seating.
Do you provide group discounts?
Absolutely. We offer group discounts for groups of 10 people or more. Please register in advance at info@moods.ch.
How can I redeem vouchers?
If you have a paper voucher, please send an email to info@moods.ch providing information as to which event you would like to attend. We will then make a reservation for you. Once confirmed, you can redeem the voucher at the box office.If you have a digital voucher, please follow the instructions that come with it.
If you are unable to attend the concert (for which you have already purchased tickets) due to sudden illness, please immediately send us an email at info@moods.ch.Upon request, we can issue vouchers with the same purchase value. However, no refund will be given.
Can I cancel my ticket?
No. Tickets that have been purchased cannot be canceled. If you are unable to attend the concert for which you have purchased tickets, please send an email to info@moods.ch.
When do you initiate presales?
As soon as the band has provided all the necessary information and the concert is visible online, tickets can be purchased.
What kind of discounts do you give?
Moods offers the following discounts:
ZKB customer card (2 persons) 20% discount
Zürich Card 10% discount
Carte Blanche (2 persons) CHF 5.-- reduction
IV / student / pupil CHF 5.-- reduction
Children up to 12 years free
Children 12 - 16 years 50% reduction
Visiting Moods
Is Moods accessible for wheelchair users/disabled people?
Special parking spaces for people with disabilities are provided at Schiffbauplatz, at Schiffbaustrasse 6 and in the Schiffbau parking garage. From the parking garage, a public elevator will take you to the first floor, where Moods is located. The venue is easily accessible at ground level. However, the gallery within the club is only accessible by stairs. We will be more than happy to let wheelchair users into the club ten minutes before doors open, so that they may have a good view of the stage. Please call us beforehand or send an email to info@moods.ch so that we can take the necessary measures.
At what time does Moods open doors?
Doors usually open one hour before the beginning of the concert. Differing times may be possible, in which case they will be communicated accordingly on the ticket and on our website, www.moods.ch.
Which methods of payment are there?
Admission as well as consumption at the bar can be paid in cash, with credit card or Twint. For purchasing merchandise like records, CDs, T-shirts and more, it is advised to have sufficient cash with you.
Where can I find directions to Moods?
Under the following link you will find all the necessary information on how to get to Moods and where to park.
Is there seating available at Moods?
Depending on the type of music and in consultation with the musicians, all concerts take place in front of either a standing or a seated audience. For concerts in front of a standing audience, there is only a small number of seats on the side of the stage, at the bar or in the gallery (if open). In this case, it is advised to arrive early to reserve a seat.There will also be space for standing at concerts where the majority of the audience is seated. Here, too, it is advised to arrive early to reserve the seat of your choice. If you are in need of a seat due to health issues, please send an e-mail in advance to: info@moods.ch.
Does Moods have a bar?
Yes. When there are concerts or parties, service will be provided at the bar as soon as doors open. Please be advised that the food selection is limited to sandwiches and samosas.
Do you recommend any nearby restaurants?
Should you wish to have a proper meal before the concert, you will find many different options nearby, as there are many good restaurants in the area. Right next door, within the Schiffbau building, you will find the restaurant La Salle, which provides very good, upscale cuisine. Prices are rather high but Moods members and guests with a valid ticket for that day's concert get a 10% discount.
Is there a minimum age for visiting Moods?
Concerts: Children under 12 years of age, accompanied by an adult, are admitted to Moods free of charge. Young people between the ages of 12 and 16 pay half price, but will only be allowed into Moods if accompanied by an adult.Parties: Admission from 18 years or according to specified age. Different age restrictions may apply for special events.
I have lost an item during an event. What do I have to do?
Please send an email providing details to info@moods.ch. As soon as we find your item we will contact you.
Is it allowed to take pictures inside Moods?
Yes, however, flash photography is not allowed. People taking photos using a flash will be cautioned. People wanting to take pictures using large professional cameras, should get in touch beforehand with the program management (who will check with the performing musicians). Please send your request providing details to: info@moods.ch .
How do I protect my hearing?
We adhere to the guidelines of the FOPH (Federal Office of Public Health of the Swiss Confederation) with regard to the sound volume at concerts. In addition, earplugs are always available free of charge in the club.
With a Moods membership, you will get free or reduced admission to all concerts organized by the association "Jazz Verein Moods". Moods members have their own quota, meaning that they may attend concerts even when they are sold out. Moods members will automatically be enlisted as members of the association "Jazz Verein Moods", and thus be invited to the annual general meeting and have voting rights.In addition, Moods members receive a 10% discount at the nearby LaSalle restaurant.
Do I have to register for concerts as a Moods member?
With a Moods Abo, you have guaranteed admission to every event up to 30 minutes before the concert starts. In case of sold-out concerts, Moods Abos may be contingent (approx. 10 times per year). Contingent concerts are marked on the website with "Member-Reservation". You can make a reservation by clicking on the button "Buy tickets". At the bottom of the ticket selection you will find "Member Reservation".
Memberships can be cancelled by sending an email to info@moods.ch. Please note that any memberships that have not been cancelled by the end of September will automatically be renewed for another calendar year.
Moods Streaming
Redeem streaming voucher
Log in under "Login" or create an account. Then you can redeem the streaming voucher in your account.
The live stream will start right at the beginning of the concert. On the streaming page, the button "Start streaming" will appear at the concert.Alternatively, the event can also be called up via the starting page, where there is also a button with "start streaming".
Other
How do I keep up to date with the Moods program?
You can find all the latest information about our program on our website. All our events are also published on Facebook and "Kulturzüri". A printed program is published every two months. If you would like to have it sent to you, please let us know by e-mail: info@moods.ch.
We also publish a newsletter that will keep you informed about our program and other news.
